We are looking for an experienced Collection Specialist with strong expertise in Personal Loan portfolios (Recovery preferably). The ideal candidate will be responsible for engaging with delinquent customers, identifying reasons for default, and facilitating effective resolutions to achieve account closures.
Key Responsibilities:
- Connect with borrowers to resolve overdue personal loan accounts.
- Negotiate settlements, payment arrangements, and account closures.
- Achieve assigned recovery and collection targets.
- Maintain professionalism and adhere strictly to RBI guidelines during all interactions.
Requirements
- Qualification should be 12th pass.
- DRA will be a plus.
- At least 1 year of experience in personal loan collections (Bucket/Recovery).
- Strong communication, negotiation and convincing skills