The Center Manager - Tele-Collection will be responsible for leading the overall operations, performance, and productivity of a high-volume tele-collections center. This role demands strong leadership capabilities, operational excellence, and hands-on experience in managing large teams. The ideal candidate will ensure target achievements, compliance governance, and process efficiency while driving continuous improvement.
- Center Operations & Performance Management.
- Strategy, Planning & Process Excellence.
- Compliance & Quality Governance.
- Team Leadership & Capability Development.
- Technology & Dialer Management.
- Cross-Functional Coordination
Requirements
Key Skills Required:
- Strong leadership & people management (handling large teams).
- Deep understanding of tele-collections processes.
- Analytical mindset with strong MIS and reporting skills.
- Knowledge of compliance frameworks and audit requirements.
- Excellent communication, negotiation & conflict resolution skills.
Basic Requirements:
- Cibil score above 750
- Experience on Dialer (Auto/Manual)
- Notice period <60 days